Last Updated: {{November 25th, 2025}}
1. Introduction
Feldman Ruel, LLC (“Feldman Ruel,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. It applies to all information collected through our website (feldmanruel.com), our property listing platforms, online forms, email communications, 10DLC text message campaigns, and any other services that link to this policy.
By accessing our website or submitting information through our forms, you agree to the practices described in this policy.
2. Information We Collect
A. Information You Provide Directly
This includes information you submit through:
- Contact forms
- Offering Memorandum (OM) download forms
- Email newsletter opt-ins
- Event registrations
- Deal-related inquiries
- NDA or CA submissions
- Text-message consent forms
Examples include:
- Name
- Email address
- Phone number
- Company and title
- Property preferences or search criteria
- Message content
We do not request or require sensitive personal information (e.g., Social Security numbers, financial account numbers, government ID numbers).
3. Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Referral URLs
- Interaction with forms and downloads
Cookies and Tracking Technologies
We use cookies and similar tools for:
- Website performance
- Analytics and reporting
- Marketing attribution
We may use platforms such as:
- Google Analytics
- SharpLaunch analytics
- Marketing automation tools
- CRM systems
You can manage or block cookies through your browser settings.
4. How We Use Your Information
We use collected information to:
- Respond to inquiries
- Provide information about our listings and services
- Distribute OMs
- Manage confidentiality agreements
- Improve website performance and user experience
- Send updates or communications you have opted into
- Register and manage 10DLC text messaging campaigns, as required by carriers
- Comply with legal or regulatory requirements
We never sell personal information to third parties.
5. Communications & Text Messaging (10DLC Compliance)
How we contact you
Feldman Ruel will only send communications—whether by SMS/text message, email, or phone call—to you if you have explicitly provided your contact information and consented to receive such communications for the purpose described at the time of opt-in. We do not send marketing or promotional texts, emails, or calls without your prior consent.
Text Messaging (SMS)
We will only send text messages if you voluntarily opt in by providing your phone number and agreeing to receive SMS communications. By opting in, you authorize us to contact you at the number you provide for the specific purpose identified at the point of opt-in. Message and data rates may apply. You may withdraw your consent at any time by replying “STOP” to any text message, or by contacting us using the contact information provided below.
Email and Phone Calls
If you provide your email address or phone number and consent to communications, we may contact you by email or by phone for the purpose(s) you have authorized. If at any time you wish to stop receiving such communications, you may opt out by notifying us via the contact information below.
How to Opt-Out or Withdraw Consent
If you no longer wish to receive communications from us — whether by text, email, or phone — you may revoke your consent at any time. For SMS/text messages, simply reply “STOP.” For email or phone, contact us at:
[Insert appropriate contact details — e.g., info@feldmanruel.com or phone number]
No Unsolicited Messages
We respect your privacy and want to assure you that we will never send you unsolicited texts, emails, or calls. You only receive communications if you have knowingly opted in.
6. How We Share Information
We may share information with:
- Service providers, including analytics platforms, email service providers, SMS/texting platforms, and CRM systems that support our communication and marketing operations.
- Vendor partners who assist with marketing, customer engagement, and communication services (including SMS platforms used to deliver opt-in text messages).
- Deal teams or relevant internal personnel as needed to follow up on your inquiries or provide requested information.
All service providers process information solely on our behalf, in accordance with this Privacy Policy, and only for the purposes for which users have provided consent (including SMS communications where applicable).
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared with service providers only to enable the delivery of SMS messages that users have opted in to receive.
We may also disclose information if required by law, regulation, legal process, or to protect our rights, property, or the safety of our operations and users.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission or storage is 100% secure. We encourage you to avoid submitting sensitive information through any online form.
8. Your Choices
You may:
- Opt out of marketing emails at any time using the “unsubscribe” link
- Opt out of text messages by replying STOP
- Request access, correction, or deletion of your information by contacting us at info@feldmanruel.com
9. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent changes.
11. Contact Us
If you have questions about this policy or how your information is handled, please contact us at:
Feldman Ruel, LLC
7250 Woodmont Avenue, Suite 300
Bethesda, MD 20814
info@feldmanruel.com
(202) 318-6800